The Depot Difference
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The Sauna Depot team is ready to work for you! Every day, our reputation is built by the way we do business. The quality, dedication and experience of our staff makes the difference. We are talented and passionate about what we do and are guided by what is best for you. We stand behind our commitment by offering our Low Price Guarantee. If you can find the identical product elsewhere for a lower price, we will gladly match that price. Or, if you find a lower price on the identical product within 20 days of your purchase, we will refund the difference. Just call and talk with your customer care representative to verify the pricing. It’s that simple!

Our 100% Satisfaction Guarantee is just one way we stand behind our products and service. All of the products we offer are from industry leading manufacturers and are built with unsurpassed quality and craftsmanship. We guarantee your product will arrive as ordered or we will replace it at no charge to you. All applicable warranty information will be included with the order.

We take enormous pride in bringing you our careful expertise and guidance. Your complete satisfaction is our goal and wešll be with you every step of the way to ensure you choose the right solution for your project.

Most items may be returned within 30 days of purchase for cash refund or exchange, less shipping and handling. Returns will not be given after the 30 day period. Returned items must be returned in acceptable condition with original box and manufacturer’s packaging.
A Return Merchandise Authorization (RMA) number is required on all returns. Contact Sauna Depot at 800-488-6344 for issuance of an RMA number or write:

Sauna Depot
1818 W Country Club Lane
Escondido, CA 92026
Attn: Return Department

Returns will not be accepted without official issuance of RMA number.

The following items are not returnable: pre-installed heaters and steam generators, custom room kits (pre-cut and pre-fabricated), and steam cabinets.

Most products carry a manufacturer’s warranty. Details are provided within proprietary documentation. No additional warranty is offered by Sauna Depot above and beyond this original document. Product defects must be reported immediately to Sauna Depot. Additional information will be given on how to proceed by your customer care representative. Orders for sauna kits, sauna rooms, commercial steam generators and gas heaters can only be cancelled within 48 hours of order and cannot be returned.

Refused items shipped via UPS will be subject to a 15% restocking fee plus applicable shipping charges for any reason other than reported damaged merchandise or shipping error.

Refusal of product delivered by commercial company i.e., Yellow Freight, Conway, etc., for any reason other than damaged goods, is subject to a 25% restocking fee and applicable shipping charges.

Your complete satisfaction is our goal. We are here to assist you in any way possible. Please feel free to contact us with any question or concern you may have.

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